Privacy Policy
Last updated: 2025-08-04
1. General Information
Who is responsible for processing your personal data?
Imagera is responsible for processing the USER's personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and Organic Law 3/2018, of December 5 (LOPDGDD).
Why do we process your personal data?
To maintain a commercial relationship with the user and provide image creation services through WhatsApp Business API. This privacy policy explains how we collect, use and protect your information when you use our services.
Under what legitimacy do we process your personal data?
The processing is legitimized by article 6 of the GDPR as follows:
- With the USER's consent: for sending commercial communications and personalized services
- By the legitimate interest of the CONTROLLER: to process requests, provide services, fraud prevention and improve user experience
2. Information We Collect
When you use our services through WhatsApp, we may collect:
- WhatsApp phone number
- Text messages you send us
- Message metadata (date, time)
- Technical information necessary for service operation
3. Use of Information
We use your information to:
- Process and respond to your service requests
- Generate and send personalized images
- Improve our services
- Comply with legal obligations
- Communicate with you about our services
4. Information Sharing
We do not sell, rent or share your personal information with third parties, except:
- When necessary to provide our services
- With service providers who help us operate our business
- When required by law
- To protect our legal rights
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction.
6. Data Retention
We retain your personal information only for the time necessary to fulfill the purposes described in this policy, unless the law requires a longer retention period.
7. Your Rights
You have the right to:
- Access your personal information
- Rectify inaccurate information
- Request deletion of your data
- Object to the processing of your data
- Request portability of your data
- Withdraw your consent at any time
8. WhatsApp Business API
Our service uses WhatsApp Business API. By interacting with us through WhatsApp, you are also subject to WhatsApp/Meta's terms of service and privacy policy.
9. Mandatory or Optional Nature of Information
USERS, by interacting with our service through WhatsApp, expressly accept and freely and unequivocally that their data is necessary to respond to their request for image creation by the provider.
The CONTROLLER informs that all data requested through the WhatsApp service is mandatory, as it is necessary for providing optimal service to the USER. If all data is not provided, it is not guaranteed that the information and services provided will fully meet your needs.
The USER guarantees that the personal data provided to the CONTROLLER is truthful and is responsible for communicating any modification thereof.
10. Contact
If you have questions about this privacy policy or wish to exercise your rights, you can contact us through WhatsApp or by email at: [email protected]
For more information about privacy guarantees, you can contact the CONTROLLER by email: [email protected]
11. Security Measures
In accordance with the provisions of current regulations on personal data protection, the CONTROLLER is complying with all provisions of the GDPR and LOPDGDD regulations for the processing of personal data under its responsibility, and manifestly with the principles described in article 5 of the GDPR.
The CONTROLLER guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and LOPDGDD in order to protect the rights and freedoms of USERS.
12. Changes to this Policy
We may update this privacy policy occasionally. We will notify you of significant changes by posting the new policy on our website and updating the "last updated" date.